Our HTGF Portfolio of startups offers excellent opportunities and is always hiring talented people.
VisioLab
Operations, Customer Service
Boston, MA, USA
VisioLab is AI-powered self-checkout for stadiums, arenas, university canteens, corporate campuses, and more. Founded in 2019 by Tim Niekamp and Iwo Gernemann, we're headquartered in Osnabrück with a US office in Boston. 400+ active systems, 3 continents, Series A closed. Our clients include teams from the NFL, NBA, MLS, and NHL.
Every year, millions of people move faster through food service venues because of what we build.
At VisioLab, the sale is just the beginning. Our product goes live in high-stakes, high-traffic environments - stadiums, arenas, and venues where thousands of people interact with our technology every day. Someone needs to make sure every deployment is flawless, every client is delighted, and every project lands on time.
That someone is you. This is a hybrid role: part customer success, part project management, and all about making things work.
Own the post-sale customer journey: onboarding, deployment, training, and ongoing success
Manage implementation projects end-to-end - coordinating across product, engineering, and the client
Be the client’s go-to person: proactive, responsive, and always two steps ahead
Identify expansion opportunities and ensure renewals by driving real value
Build scalable processes: playbooks, checklists, and templates that make operations repeatable
Travel to client sites as needed for go-lives and key milestones
Experience in customer success, project management, or a client-facing operational role
Experience managing multiple projects simultaneously without dropping balls
Strong organizational skills and a bias for structured thinking
Excellent communication - you can translate between technical teams and business stakeholders
Comfort with ambiguity: you’ll build the process, not inherit it
Willingness to travel for client deployments and events
Bonus: experience in sports, hospitality, or venue operations