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Operations
London, UK
GBP 35k-39,500 / year
Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of venues nationwide through one simple pass. By collaborating with partners like AXA Health, Bupa, and IWG, we create a thriving ecosystem for gym-goers, owners, and health-conscious organizations.
Are you ready to hit the ground running in a flexible, fast-paced environment and contribute to the success of a growing company? We pride ourselves on outstanding support. As part of our Operations team based in London, you will play a key role in delivering the high service levels our clients expect while developing valuable skills across client support, operations, and technology in the exciting ‘fitness as a benefit’ sector.
Team Role
Team: Corporate Operations
Objective: Support our Corporate Sales teams throughout the signing process, from offer generation and contract management to client onboarding and invoicing.
Team verticals
Members: users of the EGYM Hussle employee benefit
Partners: our partner gyms, such as Nuffield Health, Village Hotels, Fitness First, Everyone Active
Corporates: our corporate clients, such as Michael Page, Acorn Group, Dentsu and Fever Tree
Client support: Respond to customer emails regarding billing issues, outstanding payments, dashboards, whilst liaising with the Sales teams and following existing processes.
Onboarding: Manage client onboarding, create the client in our systems and ensure the accuracy of client data and contracts in our systems - experience in using Salesforce and Intercom would be beneficial.
Project management: Lead and deliver internal and cross-functional projects related to the Corporate Operations roadmap (tool migrations, customer experience improvements and process automation)
Process optimisation: Improve and optimise our processes to make them more efficient by identifying friction points, automation opportunities, and documenting processes. Experience in using AI tools such as Gemini, N8N and Claude would be advantageous.
Reporting: Produce regular reports and analyse them to track SLA’s and KPIs
Tool mastery: Master all tools and become familiar with all processes within the first month
Ticket autonomy: Become fully autonomous in ticket management and able to respond to clients within defined SLAs within 3 months
Project delivery: Become comfortable handling side projects within 3 months
Process improvement: Challenge existing processes and implement value-adding improvements within 6 months
Impact measurement: Be able to measure the impact of improvements through OKRs and KPIs within 6 months
Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision-making process
Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve
Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK
Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year
Compensation: Starting salary between £35,000 and £39,500, reviewed annually in line with your performance
Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organised mentoring platform
Hybrid Working: Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on-site gym
Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday
Discounts: Get a variety of great discounted offers, from fashion to leisure, through
our employee benefits portal
Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks
Additional private health insurance: Support employees’ long-term health and security